Shipping policy
Shipping Policy
Thank you for shopping at Earvia. Here is everything you need to know about how we get your order to you.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking details as soon as your order ships.
Shipping rates and delivery times
- United States, Singapore and most of Asia-Pacific: 10–15 business days
- United Kingdom and Europe: 6–10 business days
- Australia: 7–12 business days
- Canada: 7–12 business days
Shipping costs are calculated at checkout based on the weight of your order and your destination. Delivery times are estimates and start from the day your order ships. Occasionally customs processing or carrier delays can extend delivery by a few days.
Order tracking
Every order includes tracking. Use the link in your shipping confirmation email to follow your parcel. If your tracking has not updated for more than 7 days, please contact us and we will investigate with the carrier.
Multiple shipments
If you order several items, they may ship separately from different warehouses so nothing is held up. You will receive tracking for each parcel and will not be charged extra shipping.
Customs, duties and taxes
Prices are shown in your local currency where possible. For some destinations, import duties or taxes may be charged by your local customs office on delivery. These charges are the responsibility of the recipient.
Lost, damaged or missing parcels
If your order arrives damaged, is missing items or does not arrive at all, contact us within 30 days of the estimated delivery date and we will send a replacement or issue a full refund. Adding Shipping Protection at checkout guarantees a replacement or refund for loss, theft or damage in transit.
Questions?
Email us any time at support@earvia.co or use our contact page. We typically reply within 24 hours.